Terms Conditions FAQ

Frequently asked Questions (FAQ)

How to pay?

You can pay by credit card or debit card through PayPal. Cash is accepted if collection in person is arranged.

How much does delivery cost?

Currently delivery is charged at a flat rate for the U.K. and the E.U. This is currently £6.95

How long does delivery take?

Delivery is usually 5-7 days maybe sooner but external factors involving third parties can sometimes cause delays. If you have any special requirements for delivery times or deadline please contact first before ordering.

To which countries do I deliver?

The countries I deliver to and the corresponding delivery costs as detailed above is for the UK and EU. For countries outside the EU, additional costs such as customs charges and import taxes may apply. Delivery times may be significantly longer. These factors vary from country to country. To enable me to offer you the best prices and the best service please contact in me advance.

How do I order Prints and Pictures?

I like to make it as simple as possible to order prints. Pictures  orders can be placed online but you can also order by email or over the telephone should you wish. Just get in touch.

Can I change or cancel my order once it has been placed?

It is possible to change or cancel your order once it has been placed as long as goods have not been shipped or any special or custom production taken place. To change or cancel your order please contact me via telephone or email at customerservice@roydonsphotography.co.uk

What happens if my order is damaged when I receive it?

Please check your delivery in the presence of the delivery person. If you see any damage, you should refuse to accept the delivery. Then, please contact me via email at customerservice@roydonsphotography.co.uk  immediately, so that I can sort out a replacement. To help the situation, it is helpful if you can e-mail me photographic documentation of the damage.

If you have already received the product before you notice damage, please contact as soon as possible and in all cases within 48 hours of delivery. Please keep the original packaging in case a return is necessary.

What does Satisfaction Guarantee mean?

Your satisfaction is extremely important to me. That’s why I would like you to contact me right away if or when something does not meet your expectations. Together we will find a solution for your problem, whether it is by remaking the product or some other form of compensation. I strive to always keep improving and based on your feedback I can continue to ensure satisfaction in the future.

If you are unsatisfied for any reason, please send an me an email at customerservice@roydonsphotography.co.uk within two weeks of receiving your goods. In the subject line, please write “Satisfaction Guarantee” and make sure to include your order number and an exact description of the issue in your email. Please include at least two photos of the problem to help me accurately understand the problem you are facing.

General Contract Terms and Conditions (T&C)

My service is (for all concerned) a matter of business, the provision of a set of standard rules with respect to these business transactions is unavoidable. To this end, the following General Contract Terms and Conditions have been pulled together, and shall be agreed between you and me (I am RoydonsPhotography, 7 Steer Road, Swanage, Dorset, BH19 2RU):

Ordering and Registering on Website

Ordering and Registration is restricted to natural persons of full age and legal capacity, legal persons, or partnerships. Children are not permitted to order and register. I ask for your understanding in this matter.

I must ask that all the information is correct and complete as errors can cause problems with order fulfilment. I reserve the right, although not obliged to check all information provided to confirm that it is correct as far as possible.

Should any or all of the information given at time of ordering / registration subsequently change, it shall be down to you to correct the information without delay. On registration, a user name and password must be selected. Please do not infringe the rights of others – in particular copyright or trademark rights. Further, the username must not be misleading and must not be contrary to public policy or break the law. I shall be at liberty to reject existing user names – including with retrospective effect.

Passwords must be kept confidential and account access must be safeguarded. You are obliged to notify me without delay should you have any suspicion concerning misuse of the account by third parties.

How are services provided?

Orders placed through the website will be fulfilled in the “Real World” so I ask for the understanding that the website and its functions available for use are within the limits and scope of current technology so in the event of failure of online systems delivery and fulfilment may be compromised or impossible.

Once an order has been place online, via telephone, email or in person and payment has been accepted the selected product is printed to order if not available from stock. This order is then suitably packaged and referred to a third party delivery company if collection in person has not been arranged.
For reasons of further development and security as well as in the interests of an error-free service, regular maintenance work and updates take place on the website. To this end, and with due regard to your interests, I shall be entitled to temporarily interrupt or restrict the provision of our services. Insofar as possible, such maintenance work shall be carried out in times of minimal use. Should longer periods of interruption or restriction be necessary, I shall notify you of the type, extent, and duration of the impairment provided that this is possible in light of all the circumstances and that such notification does not prejudice or delay necessary repair to any existing interruption of service. You will be aware that according to the current state of technology it is not possible for works to be made available for viewing on the internet free of system interference and breakdown. I cannot accept liability for non-accessibility of works on account of technical problems with communication networks, security breaches by third parties (e.g. denial of service attacks) or incomplete and/or dated offers on proxy servers (temporary caches), where such is beyond my control.

A contract of sale shall be concluded when I have sent the ordered product to you. For the avoidance of doubt, the contract shall not include products included in the same order which were then later not included on the delivery papers. The costs of delivery shall be invoiced. The extent of delivery costs will be indicated on order. Should any taxes or excise duties be incurred in case of delivery to a country outside the EU, all such costs shall be borne by you.

All delivery deadlines indicated are non-binding. I shall be entitled to make partial deliveries.

Retention of ownership

Ownership of the works produced and any products shall remain vested in Roydons Photography until all payments are made with cleared funds.

Where the buyer defaults on payment, I shall be entitled to charge default interest on all outstanding sums to the amount of 6% p.a. above the basic interest rate set down by the Bank of England’s base rate. Additionally, a charge of £6.50 per reminder with exception of the first reminder shall be made. Where greater damage arising through the default can be proved, I shall be entitled to assert this against the defaulting buyer. In the above listed cases, it shall remain open to the buyer to prove that I have occurred either no damage or else damage to a lesser extent than the above listed fixed sums.

Have a Query? What you should do.

Inspect any delivery, make notes, photograph any problems if possible. Notify me of any problems by Phone, Email, or in writing of any defects or problems without delay.  In all cases, notification of all delivery defects must be made within one week. For the calculation of this time limit, the date of delivery and the date of receipt of notification of defect are decisive.

In case of any objection, all documentation with respect to the order must be made available to me. Failure to do so may result in delay to the assessment and processing of the notification of defect. Defects in part of the delivery do not justify objection to the entire delivery.

What guarantee applies to services?

In case of defect, I shall be entitled, at my option and within a reasonable period, to make new delivery or to repair the defect. Should the attempt to deliver a new or to repair the defect be unsuccessful, you shall be entitled to your option of either to rescind the order or to demand an appropriate reduction in price.

The papers, dyes, chemicals and other materials used in our materials and manufacturing processes may, like other dyes, show trivial changes over time. These changes may be different from one production batch to another. Such discrepancies in product characteristics shall not form sufficient basis for defect.

Return policy

Distance selling regulations give 14 days from receipt of goods to cancel the order through a clear statement in writing (letter or e-mail, for example) or by telephone. In this instance please contact me to arrange the return of any products ordered. The cancellation period begins after receipt of these instructions in writing or in another durable medium, but not before receipt of goods by the customer  In order to observe the cancelation period, you must give notice of revocation, or return the goods, within the revocation period. Please address notice of revocation to:

RoydonsPhotography.
7 Steer Road
Swanage

Dorset

BH192RU
Tel.: +44 (0) 7920 755320
E-Mail: CustomerService@roydonsphotography.co.uk

You are responsible for covering the regular cost of return postage if the goods delivered are as ordered. Obligations to refund payments must be fulfilled within 30 days. This period commences for you when I am in receipt of the goods.

In the case of valid revocation, all considerations received by either party and, where applicable, any utilization (such as interest) shall be returned. If you are unable to return the goods provided in full or in part, or only in an impaired state, you may be required to provide compensation for the loss in value. This does not apply in case of goods provided if the deterioration of the goods is exclusively due to testing the goods, as could occur in a shop. You can avoid being held liable to provide compensation for lost value in case of orderly use of an item, by not using the item as if it were your own property and avoiding any actions that could impair the item’s value. Goods that can be returned as packages must be returned at our risk. Please ensure the work is packaged appropriately and that it is will protected. Ideally, use the original packaging in which the item was delivered, including all protective material.

Unavailable items

In the unlikely event that the material needed for the production and delivery of your order is not available I will try to contact you as soon as possible and, if possible, give an approximate delivery date.

Service integrity and disruption of the website

I Prohibit the use of mechanisms, software or other scripts capable of disrupting the function of the website or may result in an unreasonable or excessive burden on infrastructure. It is also prohibited to block, overwrite or modify any contents generated by me, or otherwise cause disruption to the functioning of the website.

Contents held on the RoydonsPhotography website may not be copied or disseminated, nor may it be used or reproduced in any other form, without prior consent either by automatic or manual means.

Jurisdiction for this contract and what law will be applied?

No regards to your status will be made as the exclusive place of jurisdiction for any and all dispute arising in connection with these Terms and Conditions as well as with any individual contracts concluded on the basis of such shall be governed by the law of the United Kingdom. If you are not permanently or habitually resident in United Kingdom, these Terms and Conditions shall be governed by the substantive law of the United Kingdom to the exclusion of UN trade law.

What happens with my personal data? (Privacy Policy and Cookies)

To be able to provide a service to you information is collected not limited to such things as name, address, email and telephone number. I send emails to you for such things as order confirmation and any status updates on orders placed. Physical addresses are used for delivery of any products ordered.

Payment details are not provided to or stored by RoydonsPhotography  but a third party payment processing company, PayPal who you will have a separate agreement for privacy.

Upon registering for my newsletter your email address will be used for private advertising for Roydons Photography purposes, until you unsubscribe from the newsletter. You have already given your explicit consent to this when registering. I would like to remind you that you are able to stop your agreement at any time with immediate effect for the future.

Some of your information (title, first name and surname, address, telephone number) is made available to the delivery service during the delivery of your order, if applicable and your signature may become known to the delivery company.

There is no other form of transfer of data unless as a result of legal or regulatory directives. The same applies to personal information transferred to us during communication (electronic or in print form).

The website uses “cookies”, which are text files stored on your computer, in order to allow you to use all features and functions of my website fully. Most cookies used are automatically deleted at the end of the browser session however some cookies may be retained to enable the site to recognise your computer upon your next visit to improve the services for you.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, to help the website analyze how users use the site. For full information how Google use this information please visit https://support.google.com/analytics/answer/6004245

The website uses Social Plugins (“Plugins”) from the social network, facebook.com for the cookie policy and personal data policy please visit https://www.facebook.com/policies/cookies/ or https://www.facebook.com/policies/ for full information.

The default settings in all major browsers accept cookies. You can generally disable the use and storage of cookies by selecting respective browser settings. However, by altering your settings, you can choose to automatically block cookies from all web sites, or only our website but this may make certain features of our services inaccessible to you.

What term will the General Terms and Conditions apply?

The General Terms and Conditions shall apply for the entire term of the contractual relationship between you and Roydons Photography. They will also apply for all future transactions and other business matters, without requiring a renewed confirmation in each individual case, until they are amended or the contractual relationship has been terminated by deleting the your data.

Changes to the General Terms and Conditions

I reserve the right to amend the General Terms and Conditions at any time without further explanation. In such case, I will explicitly notify changes on our Webpage of the amended General Terms and Conditions.

Date: 09 March 2018

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